Woodland Canine Club Membership Terms & Conditions

h

Our memberships are designed to provide dogs with consistency, routine and the highest standard of care. By attending on the same day(s) each week, dogs build confidence, friendships and familiarity within our woodland environment.

These terms help us ensure every member of the Woodland Canine Club enjoys a safe, fair and enjoyable experience while allowing us to maintain the quality of care our members expect.

These Membership Terms should be read alongside the Hounds General Terms & Conditions.

1. Membership Overview

1.1. Hounds Daycare Ltd ("Hounds") offers rolling memberships providing regular weekly daycare for a fixed monthly payment.

1.2. Memberships are designed to provide dogs with a consistent routine while giving owners flexibility where operationally possible.

1.3. Memberships secure your dog's allocated weekly place rather than guaranteeing attendance.

1.4. These Membership Terms apply in addition to Hounds' General Terms & Conditions.

2. Membership Structure

Hounds offers the following memberships:

• 1 Day Membership

• 2 Day Membership

• 3 Day Membership

• 4 Day Membership

• 5 Day Membership

2.1 Membership fees are calculated over 48 operational weeks each year and spread equally across 12 monthly payments.

2.2 The remaining four weeks allow for Christmas closure, holidays and general non-attendance.

2.3 Hounds closes for approximately two weeks over Christmas each year. This closure forms part of the four-week allowance.

2.4 Membership secures regular allocated day(s) each week, subject to availability when joining.

3. Payment Terms

3.1 Membership payments are made by Standing Order.

3.2 Payments are due on the 1st of each month unless otherwise agreed.

3.3 Memberships continue on a rolling monthly basis until cancelled.

3.4 Failure to make payment may result in suspension or cancellation of membership and loss of your allocated place.

4. Using Your Membership

4.1 Membership entitles your dog to attend on their allocated day(s) each week.

4.2 Membership secures the place, not attendance.

4.3 Missed sessions are not refundable.

4.4 Memberships cannot be transferred between dogs or households.

4.5 Additional daycare days may be booked separately, subject to availability and charged at the current member rate.

5. Changing or Rearranging Sessions

We understand plans change and will always do our best to accommodate requests.

5.1 Session changes are subject to availability.

5.2 Requests made with at least 24 hours' notice may be transferred to another available date.

5.3 Rearranged sessions must be booked within eight weeks of the original booking.

5.4 The replacement session must be confirmed at the time the amendment is requested.

5.5 Requests made with less than 24 hours' notice will normally be forfeited unless covered by an active Woodland+ Membership.

5.6 Hounds reserves the right to refuse rearrangements during peak periods or where capacity has been reached.

6. Cancellation

6.1 Memberships may be cancelled at any time.

6.2 One full calendar month's written notice is required.

6.3 Notice may be given by email or WhatsApp.

6.4 Membership remains active throughout the notice period.

6.5 Membership payments are non-refundable.

7. Membership Availability

7.1 Membership spaces are limited.

7.2 Places are allocated on a first-come, first-served basis.

7.3 Members receive priority access to their regular weekly place.

7.4 Rearranged sessions and additional bookings remain subject to availability.

8. Closures

8.1 Membership pricing already accounts for approximately four weeks of non-operational time each year.

8.2 Hounds is closed:

• Approximately two weeks over Christmas

• UK Bank Holidays

8.3 Where a membership day falls on a Bank Holiday, members may rearrange the session within one week either side, subject to availability.

8.4 Hounds may occasionally close due to severe weather, emergencies or operational necessity.

Where closures are outside Hounds' control, refunds or credits will not normally be issued.

9. Price Reviews

9.1 Hounds may review membership prices periodically.

9.2 Members will receive at least 30 days' written notice of any price changes.

9.3 Continued use of membership after the notice period constitutes acceptance of the revised pricing.

10. Suitability for Membership

10.1 All dogs must successfully complete Hounds' settling-in process before joining.

10.2 Membership is only available to dogs considered suitable for group daycare.

10.3 Hounds reserves the right to suspend or terminate membership where a dog's behaviour presents a risk to themselves, staff or other dogs.

11. Fair Use

11.1 Membership flexibility is intended to support genuine changes in circumstances.

11.2 Hounds reserves the right to review memberships where flexibility or rearrangement requests are being used excessively.

11.3 Persistent abuse of membership benefits may result in restrictions or cancellation.

12. Multi-Dog Memberships

12.1 Additional dogs from the same household receive 10% off their own membership fee.

12.2 The discount applies only while all qualifying memberships remain active.

12.3 Discounts cannot be combined with other promotional offers unless agreed by Hounds.

13. Woodland+ Membership

Woodland+ is an optional membership enhancement available exclusively to Woodland Canine Club members.

Woodland+ currently includes:

• One Wash & Blow Dry per calendar month

• One Nail Clip per calendar month

• Flexible last-minute booking changes (including same-day requests, subject to availability)

• Birthday surprise

13.1 Monthly grooming treatments do not roll over if unused.

13.2 Booking changes remain subject to operational capacity.

13.3 Any cancelled daycare session must be transferred to another available date at the time the amendment is requested.

13.4 Woodland+ benefits are linked to the enrolled dog and cannot be transferred.

13.5 Hounds reserves the right to amend Woodland+ benefits with reasonable notice.

14. Grooming+ Membership

Grooming+ provides scheduled grooming through convenient monthly payments.

14.1 Grooming appointments are arranged according to the dog's agreed grooming plan.

14.2 Appointment frequency will depend on breed, coat type and grooming requirements.

14.3 Missed grooming appointments may be forfeited where insufficient notice is provided.

14.4 Additional grooming services outside the agreed plan will be charged separately.

14.5 Hounds reserves the right to review Grooming+ pricing where grooming requirements change significantly.

15. Wellbeing+

Wellbeing+ services are delivered in partnership with an independent veterinary provider.

15.1 Veterinary treatments are supplied by the veterinary practice, not Hounds Daycare Ltd.

15.2 All veterinary fees are payable directly to the veterinary provider.

15.3 Hounds acts solely as a booking and facilitation partner.

15.4 Available services, treatment plans and pricing are determined by the veterinary provider.

15.5 Hounds accepts no responsibility for veterinary advice, diagnosis or treatment.

16. Amendments

16.1 Hounds reserves the right to amend these Membership Terms where necessary.

16.2 Members will be notified of any significant changes.

16.3 Continued membership following notification constitutes acceptance of the revised terms.

17. Agreement

By joining the Woodland Canine Club, you confirm that you have read, understood and agree to these Membership Terms together with the Hounds General Terms & Conditions.

18. Suspension of Membership

Hounds may, at its discretion, agree to temporarily suspend a membership due to illness, injury or exceptional circumstances. Unless otherwise agreed in writing, membership payments will continue during any period of suspension to retain the dog's allocated place.

General Terms and condition can be read   here